FAQ

Hotel Emblem Frequently Asked Questions

General Topics

What is the hotel’s cancellation policy?

You may cancel your reservation without penalty until 3pm local hotel time, three days prior to arrival (72 hours). Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

What are the ADA accessibility features of the hotel?

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Are pets welcome at the hotel? What facilities and services are available for pets?

Pets are welcome subject to a pet fee of $75 USD per stay.Please advise the hotel that you are bringing a pet prior to arrival.

When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information.

Are children welcome at the hotel? What facilities and services are available for children?

Yes, Hotel Emblem is a family-friendly hotel, however, there are no specific services offered for children.

Is smoking allowed at the hotel?

Hotel Emblem is a smoke-free environment.

Is public transportation accessible from the hotel?

Yes. Please contact our front desk for more information on public transportation.

Can I receive mail and packages at the hotel?

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

What is the UAF (Urban Amenity Fee)?

Our UAF or Urban Amenity Fee is $29* per day and it includes the following:

  • Oshibori on arrival
  • Welcome refreshment on arrival
  • Wi-Fi in guest rooms and public space
  • Use of house bicycles (with helmet)
  • In-room Nespresso machines with Bluestone Lane espresso pods

*A tax will be added to the fee and the fee will be charged to the room. Fee is subject to change at any time.

Arrival

What time is check-in at the hotel? Is early check-in possible?

The check-in time at Hotel Emblem is 4:00 PM. Early check-in is possible, based upon availability.

What time is check-out at the hotel? Is late checkout possible?

The check-out time at Hotel Emblem is at 12:00 PM. Late check-out is possible, based upon availability.

Is parking available at the hotel?

Hotel Emblem offers 24-hour valet parking with in and out privileges for $75/night plus tax.

Food and Beverage

What are the operating hours of the bar, lounge and coffee shop?

Please visit our Dining & Nightlife page for current hours of operation.

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